Return Policy

Last updated: Jan 01, 2023

Overview:

In logistics, "Return" means the cargo is redirected back to the sender or an alternate location if delivery fails.

Conditions for Return Initiation:

- Recipient is unavailable or refuses the shipment
- Incorrect or incomplete delivery address
- Payment-related issues (for freight-on-delivery shipments)

Shipping Timeframes:

- Road: 2–7 working days
- Rail: 2–5 working days
- Air: 1–3 working days
(Note: Delivery timelines may vary based on origin, destination, cargo type, and route conditions.)

Return Process:

• Sender is notified within 24 hours of delivery failure.
• Returns are initiated only after sender confirmation
• Additional charges for return transport will apply.

Timelines for Returns:

• If sender fails to confirm return within 5 working days, we may:
• - Store the shipment (storage charges apply)
• - Dispose of or auction the cargo (after due notice)