Refund Policy

Last updated: Jan 01, 2023

Eligibility:

Refunds are offered in case of:
- Failure to deliver within agreed timeframe due to internal error:

Non-Eligibility:

No refunds for delays caused by:
- Natural disasters, strikes, or roadblocks
- Regulatory/customs issues
- Wrong address or contact details
- Poor/insecure packaging by sender

Shipping Timeframes:

- Road: 2–7 working days
- Rail: 2–5 working days
- Air: 1–3 working days
(Note: Delivery timelines may vary based on origin, destination, cargo type, and route conditions.)

Refund Process:

• - Submit requests within 7 days of the incident.
• - Provide shipment ID, proof of damage, and invoice copy.
• - Refunds processed within 7–14 working days to original payment mode.

Claim Filing:

• - Email: inquiry@countrywidelogistics.co.in
• - Call: 1800 233 1492
• -- Or fill the claim form on the Support page.