Executive - Operation

Posted on 24/04/2026

Experience
3 - 4 Years
Location
LUCKNOW
Qualification

12th (Higher Secondary / Intermediate),ITI (Industrial Training Institute),B.A. (Bachelor of Arts)

Experience

We are looking for a dedicated and proactive Operations & Customer Support Executive to manage day-to-day operational activities and provide excellent support to customers. The ideal candidate should have strong communication skills and the ability to handle multiple tasks efficiently.

Required Skills

Good communication skills (verbal & written) Basic computer knowledge (MS Excel, Email handling) Problem-solving attitude Ability to work under pressure Team player with a positive approach

Roles and Responsibility

Handle customer queries via calls, emails, and messagesProvide timely and accurate information to customersCoordinate with internal teams for smooth operationsMaintain records of customer interactions and transactionsMonitor shipment/dispatch status and update customers accordinglyResolve complaints and escalate issues when requiredEnsure high levels of customer satisfactionAssist in daily operational tasks and reporting

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